Introducing a new member experience: Video teller service

When you’re in a hurry or you just need to grab some cash, ATMs are a convenient way to satisfy your banking needs. But they have their limits.

At least, they used to.

Meet the next evolution of your neighborhood ATM: video teller service. Our video teller service gives you all the convenience of a traditional ATM—without its transaction limitations. If you have a question or need to talk to a teller, you can speak with a member of our local team without ever leaving your car.

We’ve been busy installing new and improved ATM technology with enhanced security and accessibility features. Now we’re rolling out phase two, which allows built-in video capabilities. But don’t worry—our face-to-face tellers aren’t going anywhere. Video teller service isn’t replacing our branch team; rather, it’s allowing our team to grow. We’ve hired a new crew of video tellers to provide you with expert, specialized support as we explore this new technology together.

Here’s what you need to know about our new video teller service:
 

What is video teller service?

Video teller service is available through an automated teller machine (ATM). Visit an updated ATM like usual to begin using this upgraded member experience.

Your visits are interactive with video teller service because you have the option to connect with one of our local team members through video to get your questions answered. It’s convenient, secure and doesn’t require an ATM card to use. All you need is a photo ID to get started.

Think of video teller service like an in-branch visit with our friendly team—without having to leave your car.
 

Will this technology replace OCCU team members?

Not at all. In fact, we’re growing our team to bring you this new member service option! We’re adding a local team of experts that will be ready to support you.
 

Can video teller service do the same things as an ATM?

Yes! Video teller service can do the same things as an ATM, plus more. Here’s a list of transactions you can complete:

• Cash a check.
• Deposit cash/checks.
• Get an advance on a loan.
• Make payments.
• Order new debit cards.
• Transfer funds.
• Update information.
• Withdraw cash.
• Exchange bills.

The best part is having a local OCCU expert on standby, ready to connect by video. They can help guide you during your visit and help get your questions answered.
 

Where can I go to use video teller service?

You can use our new video teller service at all OCCU branch and kiosk locations!
 

Video teller service hours:

Monday-Friday: 7:30 a.m.-6 p.m.
Saturday: 9:30 a.m.-4 p.m.

If I have more questions, how do I get in touch?

We’re here to help! Contact our team by calling 800.365.1111 or sending a secure message through MyOCCU Online & Mobile.

You can also visit our Contact Us page for more ways to get in touch.
 

What member service options are available at OCCU?

We’re glad you asked! Member service is at the heart of what we do at OCCU. Here’s where you can go and who you can connect with to receive member service:

• Branch locations.
• Branch drive-up service lanes.
• Calling our Member Contact Center.
• Digital banking with MyOCCU Online & Mobile.
• Email: Member Newsletter and more.
• Online at MyOCCU.org.
• Online by visiting our Frequently Asked Questions (FAQ) page.
• Self-service with ATMs and kiosks.
• Various OCCU teams including (but not limited to):
  • Investment services.
  • Member business services.
  • Member services.
  • Mortgage lending.
• Video teller service.
   

We’re always looking for ways to serve our members better, and video teller service comes in handy when you need more than an ATM but don’t want to make a full-on branch visit. You can stay in your car and still get the top-notch teller service you’ve come to expect.

Our membership is growing, and our new video teller service is just one of the many ways we’re working to grow with you.

Want to be among the first to take it for a spin?  Visit the branch locations listed above to try out our new video teller service.