Protecting your personal information

At OCCU, the safeguarding of your account information is our top priority. But there are steps you can take as well to protect your personal information. 

• Monitor your credit reports. They are available from each of the three credit bureaus through www.annualcreditreport.com free of charge one time per year. We recommend you do this annually. 
• Monitor your account and credit card statements monthly and report any suspicious or potentially fraudulent activities right away. If you believe your identity has been stolen, take a few deep breaths and give us a call at 800.365.1111. We’re here to help. 
• Monitor your mailbox. Snail mail remains one of the easiest ways to steal someone’s identity. Treat your daily mail the same way you would your packages — bring them in daily, as soon as you’re able to. Have your mail held if you’re going out of town. You can even sign up for Informed Delivery through the U.S. Postal Service (USPS), which sends you a preview of your mail so you’ll know if anything goes missing. 
• Be aware of the various scams out there attempting to get you to provide sensitive personal information. Phishing, vishing, smishing — don't let the cutesy-sounding names fool you. They’re all dangerous. The bottom line: If you’re not expecting a phone call, text or email from OCCU (or any other financial institution or from the IRS ... from anywhere, really!), do your due diligence. It’s always best to confirm legitimacy of links, attachments and phone numbers in some manner other than by using the information provided in an email. Be wary of any messages, emails or texts that claim to provide a service to you as a victim of this incident. 

OCCU offers basic complimentary identity theft assistance services through Identity Fraud, Inc., to all members with a checking account. They provide 24/7 assistance and can offer you tips and guidance should you believe you have been a victim of identity theft.  

We also suggest visiting the Federal Trade Commission for additional details and information on how to protect yourself. You may also visit our website for links to additional resources and tools to help keep your information safe and secure.