Contact us

For general questions, click the Chat button on the bottom right-hand corner of your screen. There, our OCCU virtual assistant is available around the clock to answer many of your questions, and it can connect you to a member of our team during business hours.

For account-specific questions, log in to MyOCCU Online & Mobile to send us a secure message or chat with us.

Our frequently asked questions (FAQ) page can also help you find the information you need.

Phone

Local: 541.687.2347
Out of Area: 800.365.1111
Fax: 541.681.6105

Credit & debit card questions

To report a lost or stolen debit card
US: 866.820.0254
International: 727.299.2449

For credit card questions, concerns and transactions: 855.755.6423

Mailing address

OCCU
P.O. Box 77002
Springfield, OR 97475-0146

Shipping address

(for overnight or express deliveries)
OCCU
2880 Chad Drive
Eugene, OR 97408

Call Center hours

Monday - Thursday: 8am - 5pm PT
Friday: 8am - 6pm PT
Saturday: 10am - 2pm PT
Sunday: Closed

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