Manage Your Debit Card

Your OCCU contactless Visa debit card contains a chip that lets you make payments securely to merchants across the country without your card leaving your hand.  

With a contactless card, you’ll get:  

• More protection. The chip communicates with any payment machine where contactless payments are enabled and generates a one-time code to protect your payment information. This makes it far more secure than the old magnetic stripe technology.   
• More convenience. No more swiping, reswiping, accidentally taking your card out of the terminal too soon, reswiping again — you know the drill.  

• Call 800.631.3197 from your phone number on file with OCCU to activate your card and set your personal identification number (PIN).   
• If you are traveling internationally, then please call 1.727.540.9434 to activate your card and set your PIN.
• Not sure which number is on file? Check MyOCCU Online & Mobile under Settings. If you need to update your file, it’s easy to do. Here's how.

• Take account of any automatic payments that are made with your previous debit card. Your new card has a new card number, so you'll want to update your card information before your next billing cycle. Your info may be saved in more places than you think — be sure to consider everything from digital wallets to pet grooming when you make your updates.
• Check out the card info update checklist below for common places where your card info might be saved.

Communication is key! We’ll send you information about your OCCU Visa® debit card via: 

• Statements and eStatements. 

• Direct emails.  

• Messaging within MyOCCU Online & Mobile.  

• Phone calls from our team.  

• Updates on this page.  

You can see your balance and manage your debit card on MyOCCU Online & Mobile. You can access a new option called Manage Cards when you log in to MyOCCU Online & Mobile. Here you’ll be able to add card alerts like blocking or unblocking your card, manage transaction limits, set travel notices and more!

Wherever you live, you’ll have no shortage of machines. You can visit any OCCU branch location and access your account through our ATMs and interactive teller machines, of course. But you can also connect to your OCCU account through 30,000 surcharge-free ATMs across the nation — that’s more than you’d get with any bank.  

If you’ve received a new OCCU debit card to replace an old one, there are a few things you can do to make the transition a smooth one,

Destroy your old card.  

Review any automatic payments you have set up with your old debit card and update your payment information.

Remove your old card number from the profile of any online businesses you shop at. The card will be declined if you accidentally use it, so it will save you hassle to simply delete it.

Update your digital wallet, if you use one. 

If your card is expiring soon or has expired and you have not received a new one, please call 800.365.1111 or send us a secure message in MyOCCU Online & Mobile. 

To report fraud on your debit card, call 888.918.7313. 

You can also use MyOCCU Online & Mobile to block and unblock your card to help keep your account safe and prevent others from accessing your money.  

To block or unblock your debit card: 

• Select “Manage Cards” in MyOCCU Online & Mobile 
• Select the debit card you wish to manage. 
• Choose “Block” or “Unblock Card.” 
• Confirm selection. 

If you use a digital wallet like Apple Pay® or a mobile payment service like Venmo®, you can now add your OCCU debit card. A digital wallet allows you to make purchases using your mobile device, so you don’t need to carry your card around. 

You don’t need to wait until your card arrives in the mail! Your name and account number is all you need to get started.  

If you have any issues adding your new OCCU debit card to a digital wallet or mobile payment service, please call our team for additional support 800.365.1111. 

Going on a trip? To avoid any issues with your OCCU card, submit a travel notice through OCCU's Card Control feature in MyOCCU Online & Mobile.   

Here’s how: 

MyOCCU Online (desktop):  

1. Navigate to "Manage Cards."  
2. Choose the relevant card and use the "Manage Card" button that appears when you hover your mouse over it.  
3. Select "Travel Notices." A side sheet will open. Use the "Add New Travel Notice" button on that side sheet.  
4. Enter the dates and select International or Domestic.  
5. Use the Save button to finish.  

On MyOCCU Mobile:  

1. Navigate to the "More" menu, then to the "Manage Cards" menu and choose "Card Management."  
2. Choose the relevant card by swiping side to side.  
3. Scroll down and select “Travel Notices.”  
4. Select "Add New Travel Notice"  
5. Enter your trip dates and select International or Domestic.  
6. Use the Save button to finish. 

You can also inform us via chat, message, or by calling 800.365.1111. Safe travels!