Make room for improvement

Faster transactions. Improved digital experience. More seamless visits with our video tellers. Our upcoming system upgrade promises plenty of improvements for our members as well as our team behind the scenes. There’s something for everyone to look forward to this fall.  

What you need to know

At OCCU, we work hard to ensure an exceptional experience for our members. That’s why this fall we’ll be updating some of our internal systems and transitioning to a new processing platform. It will improve our team's ability to serve our members and create a better experience for everyone. Services will be affected during the system upgrade, see below for details. 

Important dates

  • Branches and member contact center: 
  • Early closure Friday, Sept. 20 
  • Closed Saturday, Sept. 21 
  • Reopen Monday, Sept. 23 

 Updates will begin on Friday, Sept. 20, be carried out throughout the weekend and will conclude on Monday, Sept. 23.  

During this time, service will not be available at our call center, local branches or video teller machines, and you will not be able to access your accounts on MyOCCU Online & Mobile.  

You can continue using your OCCU credit and debit cards and accessing our ATMs.  

Frequently asked questions

How will this system upgrade affect my ability to access my accounts?

Beginning on Friday, Sept. 20 and ending on Monday, Sept. 23, service will not be available at our call center, local branches or video teller machines, and you will not be able to access your accounts on MyOCCU Online & Mobile.  

You can continue using your OCCU credit and debit cards and accessing our ATMs. 

We apologize for this inconvenience. 

Why did I get a letter about my member number?

We identified a small number of members who, for one reason or another, maintained multiple memberships. Our new system requires that members only carry one membership number. Those accounts were consolidated in March. 

How will my accounts be affected by this system upgrade?

During this upgrade, many personal checking and savings account types will be consolidated. Specifically: 

  • Basic checking, free checking, premium checking, Simplicity Checking and WOW Checking accounts will become Remarkable Checking accounts.  
  • Holiday, tax and insurance savings accounts will become money market accounts.   

As far as loans are concerned, Quick Line loans will be changed to a personal line of credit (PLOC). PLOC interest rate is a variable annual percentage rate (APR) based on the prime rate, plus margin. APR is 13.50%. Rate is current as of <INSERT DATE>. Quick Line credit limit and balance will transfer to the PLOC. Quick Line accountholders who do not wish to continue having a line of credit should contact us at 800.365.1111.  

Will overdraft amounts be affected?

Overdraft transfers will now equal the amount of the deficit. Previously, overdraft transfers were in increments of $100.  

Why did I get a letter about changes to HELOC and PELOC checks?

Checks will no longer be available as a means to draw funds from a home equity line of credit (HELOC) or a personal line of credit (PLOC). Checks associated with a HELOC or PLOC received by OCCU after the effective date of this notice will be returned unpaid. Members may advance HELOC funds through MyOCCU Online & Mobile, by contacting us by phone at 800.365.1111 or by visiting an OCCU branch.  

Where are my loan payment coupons?

OCCU will no longer provide payment coupons to accompany mailed loan payments. You can learn about other ways to make payments at MyOCCU.org/payments.  

If you wish to continue mailing loan payments, you should include the loan account number (not your member number) with your payment.  

You may continue to use loan payment coupons until your supply runs out.   

Why did I receive a refund on my line of credit account?

We no longer allow overpaid balances on line of credit accounts. If you had an overpaid balance, you were notified and it was returned to you.  

Will my account statements change?

Will my account statements change? 

OCCU will be using a new partner for periodic statements (excluding credit cards and most mortgages). Printed and electronic statements and eStatement emails will have a new look and new formatting, but account activity will report as usual except for the following: 

  • Monthly statements will be issued for memberships with qualifying transaction activity. If there is no qualifying transaction activity in a statement period, quarterly statements will be issued at the end of each quarter.   
  • The September 2024 statement will include transactions from Sept. 1 through Sept. 20. The October 2024 statement will include transactions from Sept. 21 to Oct. 31.   
  • September account activity such as interest accruals, Remarkable Checking rewards and ATM refunds will post on Sept. 30 as normal. This activity will be visible in transaction history as normal.   

Will this system upgrade affect my business membership?

During this upgrade, many checking and savings account types will be consolidated: 

  • Business members with business checking, basic checking, free checking, premium checking, Simplicity Checking or WOW Checking will now have Launch Business checking, or Mission Driven checking if they are a non-profit or club.  
  • Business members with holiday, tax and insurance or secondary savings accounts will now have business money market accounts.   
  • Business members with primary savings accounts will now have business savings accounts.   

For businesses that also utilize DBAs, under our new system, business debit cards will include one business name. This name will be the same for all cardholders on all accounts under that organization.  

Similarly, new debit cards issued on representative payee accounts will now have only the representative payee’s name embossed. Previously, the beneficiary’s name could also be included on a single card.